Refund & Return Policy

All purchases from iStore.om are subject to this policy, prepared in accordance with Royal Decree No. 66/2014 issuing the Consumer Protection Law and its Executive Regulations, as well as the laws governing e-commerce in the Sultanate of Oman.

• Customers have the right to return or exchange a product within 15 days from the date of receipt, provided that the product is unused, unopened, and in its original condition with all accessories and original packaging.
• A proof of purchase (invoice or electronic payment receipt) must accompany the return request.
• After inspection and confirmation that the product meets the return conditions, the refund will be processed using the original payment method within a maximum of 14 working days.

As per Article (21) of the Consumer Protection Regulation, the following items cannot be returned or exchanged:

1. Products that have been used, opened, or lost their original condition.
2. Products that are perishable or have a short shelf life (e.g., batteries, screen protectors, digital software, earphones for hygiene reasons).
3. Products that are custom-ordered or manufactured specifically at the customer’s request.
4. Products damaged due to misuse, neglect, or accidents.

1. The customer is responsible for the cost of return shipping unless the product is defective or does not match the agreed specifications.
2. If the product is defective or incorrect, iStore will bear all return and shipping costs.

1. Refunds will be made using the original payment method.
2. For Cash on Delivery (COD) purchases, refunds can be made in cash or via bank transfer, as per the customer’s preference.
3. Refunds may take up to 14 working days from the date of receiving and inspecting the returned product.

1. All products are covered by the manufacturer’s warranty or an authorized distributor’s warranty, in accordance with Omani Consumer Protection Law.
2. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

1. iStore is not responsible for any data loss or damage resulting from product misuse.
2. Customers must remove all personal data before returning electronic devices.

If the customer is dissatisfied with the return or exchange decision, they have the right to file a complaint with the Consumer Protection Authority in the Sultanate of Oman following the official procedures.